Of over 3.4 crore calls received by child helpline 1098 between April 2015 and March this year, as many as 1.36 crore were "silent" calls where background sounds were audible and the caller remained on phone for a few minutes but did not say anything, indicating a muted cry for help. Silent callers are likely to be children or even adults who may call back again and can indicate a troubled child or one in distress.
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